1. Which of the following is considered a personal need of the patient?

a) reassurance

b) respect

c) trust

d) all of the above

2. Which of the following age groups is heavily engaged in security-seeking behavior?

a) elderly

b) pre-school

c) adolescent

d) school-aged

3. Immobilizing the pediatric patient can allow the phlebotomist to:

a) collect a specimen in a manner that will ensure accurate results.

b) build trust.

c) demonstrate confidence.

d) facilitate development and growth.

4. Which of the following age groups includes a population that demonstrates a greater potential for fainting during a venipuncture procedure?

a) elderly

b) pre-school

c) adolescent

d) school-aged

5. To monitor and satisfy the adult patient's comfort level needs, the experienced phlebotomist will take his/her cues from the:

a) physician.

b) nurse.

c) family.

d) patient.

6. To ease anxiety with the elderly patient the phlebotomist can:

a) be friendly and cheerful.

b) listen and talk with the patient.

c) encourage verbalization of concerns and fears.

d) do all of the above.

7. One of the age-specific goals for the school-aged group is to:

a) facilitate bonding.

b) satisfy practical needs.

c) encourage commitment to task and .contribution.

d) assess limiting physical conditions.

8. Infant cardiac arrest can result from removal of:

a) 10 percent of infant's blood volume over an extended period of time.

b) small amounts of blood over an extended period of time.

c) 10 percent of infant's blood volume at one time.

d) 2 percent of infant's blood volume at one time.

9. When performing venipuncture on the pre-school patient, the phlebotomist should:

a) say nothing.

b) say, "it will not hurt."

c) not say, "it will not hurt."

d) say none of the above.

10. The experienced phlebotomist must demonstrate an understanding of the importance of peer relationships when performing phlebotomy procedures with patients in the:

a) elderly age group.

b) adolescent age group.

c) adult age group.

d) pre-school age group.

11. Some of the typical conditions that commonly affect the adult age group are:

a) diminished hearing.

b) loss of skin elasticity.

c) stress and depression.

d) embarrassment.

12. One of the conditions of advanced aging that can make it difficult for the elderly patient to hold his/her arm steady during the venipuncture procedure is:

a) skin layer thinning.

b) loss of visual acuity.

c) tremor.

d) poor nutrition.

13. Which of the following is considered one of the basic characteristics of the pre-school aged patient?

a) feeding

b) privacy

c) imagination

d) generativity

14. Which of the following should be specifically addressed in probationary and annual competencies?

a) eye contact

b) tone of voice

c) active listening skills

d) all of the above

15. Age, growth and development and safety considerations must be assessed and incorporated into phlebotomy practices for:

a) increased facility profit.

b) addressing practical patient needs only.

c) successful outcomes with all patient age groups.

d) enhanced interdepartmental communications.

16. In the case study, which of the following is a method that the phlebotomist used to build trust?

a) taking the time to explain the procedure

b) asking the parents if the patient had a blood test performed before

c) explaining the venipuncture procedure

d) all of the above

17. The phlebotomist in the case study demonstrated professional and timely assessment skills by:

a) explaining the procedure to the parents before beginning the procedure.

b) communicating her years of experience before beginning the procedure.

c) addressing the father's anxiety before beginning the procedure.

d) assembling the phlebotomy equipment before beginning the procedure.

18. By thoroughly answering the parent's questions and communicating her length of experience, the phlebotomist in the case study demonstrated:

a) compassion.

b) proper immobilization technique.

c) satisfaction of practical needs.

d) confidence.

19. By explaining why the child was too old to have the specimen collected by skin puncture, the phlebotomist in the case study illustrated:

a) age appropriate terminology.

b) non-threatening tone of voice.

c) knowledge of growth and development.

d) respect for patient privacy.

20. In the case study, which of the following demonstrates that the phlebotomist addressed the personal needs of the patient and his parents?

a) explaining the procedure with compassion

b) reassuring the parents

c) addressing the father's anxiety

d) all of the above